Frightening
Frightening, from what is probably the UK's premier supplier of arguably the finest Composite Door, DOORCO, we are reminded that Christmas is just around the corner. That is before we get Thanksgiving out of the way, and barrel into Black Friday followed by Cyber Monday. It's called marketing.
Those in the Fenestration Industry that have embraced good marketing have sown the seeds of their future. It could be suggested that is why the consumer aspirations are being met and not being patronized. What comes to mind is more colour, flush sashes and quality customer service. Look around and you see success, real achievement, innovation and new trends being delivered all the time. The future is bright. The frightening bit, another year is drawing to a close.
DOORCO: "One of the most important factors in any supply chain is stock. If you don't hold good stock levels, you can’t deliver on any other of your service promises. For DOORCO, our 99% stock promise is the first point in our Customer Charter". says Adam Sullivan.
Deceuninck: Success comes from giving customers the right service, support and product range to sell more. " Deceuninck is bucking the market trend and we're on track for a record-breaking year. We have a simple recipe - providing innovative products to give customers a competitive advantage so they grow faster - and it's working! ". says Managing Director Rob McGlennon.
Prefix Systems: The launch of a plasterboard finish is a welcome development and has already been specified on a number of roofs going through the factory. This enables homeowners to paint the inside of the glazed section as the same colour as the rest of the roof for a much cleaner, contemporary finish
Virtuoso Doors: "2018 has been an historic year for the business and we're incredibly proud of what we've accomplished. Our record- breaking month eclipsed every single other month in 37 years of trading". explains Tony Craggs, managing director.
Haffner Murat: "The heritage market is one of the biggest growth areas at the moment. Haffner Murat's heritage machinery package allows us to help our customers tap into this demand as well as deliver the quality we're renowned for". said Gary Morton, managing director of Central RPL.
Astraseal: "Not only does Tilbrook boast a highly-desirable design and an expansive range of options to match any demand, the door is available with varying thresholds and locking options to suit all requirements and applications". comments Colin Stanley, operations director.
Double R Glass & Roofing Systems: "We are always looking to offer our customers something new, to keep them ahead of their competitors. We pride ourselves on our pioneering approach and always strive to be among the first, if not the first to bring new products, from suppliers we trust, to market". says Managing Director, Ian Sims.
CMS Window Systems: "Our latest investment in our aluminium division will help us strengthen our position at the forefront of the market, and provide solutions for a greater range of commercial, public sector and residential projects". said CEO, David Ritchie.
Pilkington: "The architecture of any building plays a key part in making it a great place to work or visit. The installation supported by Pilkington has helped to deliver modern design features to our HQ, to create a workspace that our colleagues are really proud of". said Corporate Property Director, Mike Clarke, at Aldi.
Letter to the Editor - product failure
Dear Ian
Since publishing our door furniture performance and warranty research in May, installers have told us about the true cost of product failure which is tarnishing reputations as well as furniture.
The door furniture 'credit on return' policies, where a credit for the rotting component is paid only when the faulty product is brought back from site, packaged and shipped off to the supplier for inspection. This is a contributor of why 77.5% reported they are unhappy with how these warranty issues are handled.…»
Nick Dutton
CEO, Brisant Secure
Letter to the Editor - Consumer Contract Regulations
Dear Ian
In our role as the industry's leading consumer protection champion, DGCOS is often asked by its members about issues surrounding the Consumer Contract Regulations, and as such wanted to take the opportunity to remind the broader market about the routes to compliance. Thanks to our considerable experience of working with our members, we're in a great position to able to advise on how businesses can best comply with the legislation and avoid both hefty fines and consumers' use of loopholes to cancel orders. …»
Adrian Simpson,
Director of Policy, DGCOS