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In-Box

Letter to the editor - ‘pushy’ Nationals from Deceuninck MD Roy Frost

Dear Ian,

Changes at a national direct sell company or a set of bad results often prompt people to attribute their troubles to a tired business model that no longer works.

But be careful what you wish for? The industry has never been keen on the hard sell. And there’s never been a shortage of unhappy homeowners who were less than impressed with the nationals’ methods.

A look back over the last 30 years shows that consumer protection organisations, Which? magazine, the national media and TV ‘name and shame’ programmes have always put the nationals in the dock for bad selling and dodgy pricing. And there’s no shortage of bad news stories. But unhappy consumers and bad news rise to the surface, so that’s what you see...[ more ]

Sincerely

Roy Frost, MD Deceuninck UK

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